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To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

Most of our products are intended for personal use and involve direct contact with parts of the body, therefore cannot be re-used by another individual. That is why we have decided that all of our sales should be final at the exception of items damaged in transit

Refunds and Exchanges

To be eligible for a refund or exchange on defective or damaged products, you must first email us within 7 days of receiving the products at socksana.com@gmail.com with proof (picture or video) of the defective/damaged items, and we will send a replacement item immediately.

For a full refund, you will have to return the damaged item to us. Upon receipt of the damaged item, we will refund the full purchase price of your item.

  • They must be in original condition
  • For clothing, unwashed and unworn
  • In the original packaging

Free gifts or promotional items are not returnable!

Products on sale are not returnable!

Are there any charges for return?

  • There are no charges for return
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping

 

How soon will I get my exchange?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your exchange item. We will also notify you of the approval or rejection of your exchange.
  • If you are approved, then your exchange will be processed.